Neocase is a Business Reporter client
HR service delivery ensures secure, equitable access to HR processes, enhancing inclusivity and improving the work environment for all.
Most HR directors and executives – 80 per cent of them, according to a survey by Deloitte – recognise that diversity and inclusion are essential competitive advantages for their company. To successfully achieve these goals, it is crucial to support them with inclusive and transparent leadership.
This not only involves embracing change but also equipping your organisation with reliable and accessible solutions to empower all your employees. Discover why Neocase, by offering user-friendly digital HR experiences, is the ideal partner to help you achieve your diversity and inclusion goals.
Digitalisation for all
Organisations at the peak of their digital transformation can benefit from tools that automate a large portion of their HR administrative interactions. This strategy not only significantly boosts their efficiency but also enhances the employee experience, reflecting the digital interactions employees perform in their day-to-day personal lives. However, these improvements often only apply to employees who work at a computer, leaving out a significant portion of the workforce.
According to a Gartner report from December 2022, that portion represents 80 per cent of the global workforce, or approximately 2.7 billion people. All sectors are involved: from manufacturing, healthcare and education to agriculture, retail, energy and transportation. Industrial workers, drivers, delivery personnel, teachers, salespeople and many other professions require the same level of HR service and support as their deskbound colleagues.
To address this need, Neocase has developed solutions for deskless employees to gain easy access to HR and their support. By leveraging a multichannel approach, employees can choose to access HR services via a mobile app or email, with the latter being optimised by AI to reduce management costs. Managers, in turn, can use a portal and mobile app to offer close HR services, while conversational bots enable secure communication, regardless of the user’s language or spelling proficiency.
Improve workplace trust
At the heart of companies’ diversity, equity, and inclusion (DEI) strategies is the creation of an inclusive work environment where differences are valued, ensuring equal opportunities for all employees. This approach is not only ethical but also crucial for driving innovation, strengthening employee collaboration and improving your company’s reputation.
To meet these needs, Neocase plays a key role in deploying processes to efficiently manage employee complaints, disciplinary actions and whistleblowing, in compliance with the guidelines of the non-departmental public body ACAS. It has never been more safe to report harassment or address managerial misconduct, or easier to file a payroll complaint or access your benefits and HR documents, all in a personalised and transparent way. These fully secure processes offer HR teams the flexibility to adapt workflows through an integrated no-code editor, enabling the customisation of steps, tasks, criteria or stakeholders to meet local and organisational specificities.
On the employee side, the experience is designed to meet the needs of as many workers as possible: requests can be translated in real time or made verbally, icons can aid understanding, and the services comply with WCAG 2.1 standards to ensure accessibility for people with disabilities as well as those who are not comfortable with digital tools.
We must face the facts. Increasing individualisation in the workplace poses a threat to collective cohesion, leading to disengagement, decreased performance and alarming turnover rates. While the digitalisation of HR interactions might seem to exacerbate this trend, it actually presents a unique opportunity. When used wisely, these solutions can empower employees who often have the least say, enabling them to engage more actively and equitably within the organisation, thus fostering a more inclusive and high-performing work culture.
Emma Reverseau, product analyst, Neocase
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